Behavioural Tools and Competencies for CX Success
Mastering the art of service excellence
Presenter: Yanique Grant, CX Consultant
Join us for an exclusive webinar on
Tuesday, August 27, 2024
from 10:00 am to 12:00 pm on Zoom! 🌐
"Mastering the Art of Service Excellence
Behavioural Tools and Competencies for CX Success"
Learn how to:
✨ Understand the psychology behind customer expectations
✨ Harness Emotional Intelligence to build stronger relationships
✨ Master active listening and effective communication
✨ Build trust with consistency and reliability
✨ Transform complaints into opportunities
✨ Cultivate a customer-centric mindset
✨ Continuously improve and grow in your CX role
💰 Cost: USD $55.00 per person
Don't miss this chance to dominate your industry with service excellence! Sign up now and secure your spot. 📩
Thanks for this informative and engaging experience. I think the webinar was exceptional!!!
Anonymous
Webinar Attendee 2023
Very informative, to the point. I didn’t feel like 2 hrs at all. It was just flowing. Slides were great, eye catching and such, so wasn’t boring at all either.
Anonymous
Webinar Attendee 2023
This was an excellent webinar and I appreciate the structure of the presentation and the dialogue shared by the presenter
Anonymous
Webinar Attendee 2022